JPMorgan Chase will not let outside AI agents access customer accounts and act on customers' behalf, CEO Jamie Dimon said on the third-quarter earnings call, citing risks to clients and the bank. Dimon warned about 'rogue agents' and said customers who use outside AI should understand the risk and the liability transfer involved. A spokeswoman said external agents can currently read limited data such as balances through providers like Plaid, but cannot send money or pay bills, and there is no timeline for changing that. JPMorgan is using AI internally and piloting its own tool, Smart Cash, which appears to be a defensive move against outside agents after bank stocks fell in September when Meta's Muse agent topped app download charts.
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