At a seminar on the morning of October 14 in Hanoi, organized by Tien Phong newspaper and NAPAS, Deputy Governor Pham Tien Dung stressed that digital transformation matters only when it improves people's real-life experience. He recalled how his family in 2019 had to go through a discharge payment process at Bach Mai Hospital that took about 1.5 hours and left patients exhausted, whereas the Bach Mai Care app now integrates appointment booking, advance payments and drug purchases on one platform authenticated via VNeID. He argued that digital payments underpin healthcare, tax, transport and tourism services, calling for fewer unnecessary steps, a complete legal framework and stronger customer protection. He also warned that fast-evolving AI and technology are bringing increasingly sophisticated cybercrime.
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Original headline: Phó Thống đốc NHNN Phạm Tiến Dũng: Không ai có thể thành công khi đứng một mình
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