News about ServiceNow

ServiceNow announced general availability of Arc, a personal long-running AI agent built for the enterprise and governed by its Super Intelligence Control Tower, with enforcement provided by NVIDIA OpenShell. ServiceNow's AI Passport, which carries business rules such as risk tolerance and permitted external services, will be read by NVIDIA OpenShell and BlueField DPU enforcement layers to approve or block agent actions. Arc can run inside a secure OpenShell runtime or on an employee's desktop, handles everyday work with local models and turns to frontier models for harder tasks to lower inference costs. Users assign Arc a goal, and it plans, executes across enterprise systems, checks its own work and keeps going until the task is finished.

ServiceNow (NOW) shares rose 5% to $146.93 in midday trading after the company rejected reports that it planned to buy Decagon, a privately held maker of AI customer-service agents. President, Chief Product Officer and COO Amit Zavery said ServiceNow "has no interest or intention of purchasing Decagon," that its acquisition approach is unchanged, and that it prioritizes organic growth and sees no major strategic gaps requiring large deals. Salesforce (CRM) gained 4% to $245.39, while Palantir (PLTR) fell 0.9% to $199.07. The iShares Expanded Tech-Software Sector ETF (IGV) rose 0.9% and the Invesco QQQ Trust (QQQ) fell 0.7%, and the article notes that Salesforce's gain may rest more on sympathy than on company-specific news.