News about TPBank

From 0:00 on 1 November 2026, TPBank will stop supporting face authentication on iPhones and iPads running iOS below 16.7, which may disrupt some transactions. Affected transfers and e-wallet top-ups are those over 10 million VND per transaction or exceeding 20 million VND per day, as well as bill payments above 100 million VND per transaction or per day. Actions that require face authentication, such as first-time logins, logins on other devices or via website, password resets, and changes to phone number or email, may also be affected. The bank asks customers to update to iOS 16.7 or later via Settings > General > Software Update before the deadline, or to use another compatible device if upgrading is not possible. The change does not lock all transactions on older devices; the impact mainly concerns operations that require face authentication.

TPBank has upgraded its TPBank Biz digital banking platform so businesses can customize features by company size, operating needs and each user's role. Micro businesses and household businesses get a streamlined interface focused on daily transactions, while small, medium and large enterprises get a gold-themed version with in-depth financial management tools. Users can arrange up to 6 customizable sections on the home screen, and managers can track finances on one screen with real-time data. According to the bank, its corporate customer base grows 30-40% a year, app transactions rise 200-250% to over 180 million a year, more than 70% of customers use mobile devices, and processing speed has increased by roughly 70-80%.

TPBank has launched a new interface for TPBank Biz, its digital banking platform for business customers, with dedicated designs by business size: a youthful, streamlined look for household businesses and micro-enterprises, and a luxurious style with gold accents for small, medium and large companies. Users can customise up to six sections of the home screen by role, such as accounting staff prioritising invoice-based payments while business owners place financial reports at the centre. The home screen also includes a smart reminder area for compliance alerts and pending transactions, along with real-time cash-flow data. TPBank says the update is part of its digital transformation journey, aiming for a bank that operates at the pace of businesses.

TPBank CEO Nguyễn Hưng says the bank has 18 million customers, with 99.5% of transactions made through digital channels. He stresses that AI must deliver real benefits and carry responsibility for security and personal data protection, using data only with customer consent. According to him, 12 AI application groups have saved a total of 8,283 man-days, including 2,400 days in financial report analysis, and cut the time to compile internal documents from 2-3 days to about 2 hours. TPBank now runs more than 60 AI applications, sets AI-related KPIs for leaders and uses in-house models to protect customer data.