News · americanbanker.com

How corporate client small complaint are hurting banks

Payment analysts say small and mid-sized corporate clients are increasingly frustrated with banks, and minor gripes can build up until they sink relationships. A Cornerstone Advisors survey of 1,249 small and medium-size business owners found that 46% said their bank had proactively offered new products as their needs evolved, 44% said their bank helped manage cash flow variability, and 50% said their primary bank offers all the credit products they need. More than six in 10 businesses reported pain points with their bank in the past two years, and roughly six in 10 work with more than one bank, which makes switching easier. Fintechs are also pursuing the corporate market, and Capgemini's report found nearly three-quarters of corporates describe cross-border payments as slow, costly and unpredictable, while 71% prefer banks over fintechs for tokenized payments at equivalent cost and quality.

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banksfintechbusinessescross-border payments

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MarketUS stocks
SectorFinancials
IndustryDiversified Banks
Market cap$891.9B
Close on 10/16/2026339.67
Change that session+1.23%
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