News · CNBC

AI agents could disrupt bank deposits. Why Wall Street may be overreacting

Banking analysts Gerard Cassidy and Mike Mayo consider the risk that AI agents could pull deposits to be real but exaggerated, since customers value trust and convenience. Financial stocks fell after Meta launched its Muse personal agent on Sept. 8, with Bank of America down 18% and Charles Schwab down 14% through Wednesday's close, though the Fed's September rate increase also weighed on the sector. A Deloitte survey found 72% of bank customers hesitate to share financial information with generative AI tools, and just 49% trust AI-generated banking information compared with 79% who trust bank websites. Executives including Wells Fargo's Charlie Scharf and Schwab's Rick Wurster argued that customers are slow to move money, while JPMorgan's Jamie Dimon said the bank is blocking outside agents that rely on shared login credentials. The article notes that deposit competition could squeeze bank profits, that savings accounts are more exposed than checking accounts, and that liability remains unresolved if an agent misdirects funds.

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banksartificial intelligenceJPMsavings accounts

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JPM

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JPMorgan Chase

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MarketUS stocks
SectorFinancials
IndustryDiversified Banks
Market cap$891.9B
Close on 10/22/2026336.51
Change that session+0.39%
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