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Director of the State Bank's Payments Department: “People don't need to care how many processing systems sit behind a service; they just need a simple journey”

At the October 14 workshop in Hanoi, organized by Tiền Phong newspaper and NAPAS under the State Bank of Vietnam's guidance, Phạm Anh Tuấn, Head of the Payments Department, said digital payments now link activities across the digital economy. The SBV is pursuing three pillars: infrastructure connectivity under common standards, such as open APIs and cross-border QR links; service connectivity that keeps the user journey simple and prioritizes frequent needs; and digital trust, built through transparent fees, complaint channels and financial education. Effectiveness should be measured by completion rates, processing time, reduced manual steps, costs and customer satisfaction. People also need guidance on checking recipients, protecting OTP codes and recognizing scams. He stressed that the next stage must be “smarter, safer and creating more value”.

Summary written by Upside AI from the original article. Read the source for full details.

Original headline: Vụ trưởng Vụ Thanh toán NHNN: "Người dân không cần quan tâm phía sau có bao nhiêu hệ thống xử lý, họ chỉ cần một hành trình đơn giản"

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