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Microsoft Word used to monitor blackout risk

An independent investigation found that staff in the control room of the National Energy System Operator (Neso) used general Microsoft Office software, including Word and Excel, to produce key reports and manually track spare generating capacity and blackout risk. These calculations informed decisions on whether to issue market warnings, and critics said the setup was insecure and that decisions were not properly logged. Neso was urged to find a replacement, and shadow energy secretary Andrew Bowie called the arrangement embarrassing. A separate investigation by Eversheds Sutherland found no evidence that poor record-keeping deliberately hid blackout risks, but it warned that shift reports saved in Word could overwrite earlier versions and that management documents on a local drive were susceptible to retrospective alteration.

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