ServiceNow executives reaffirmed the long-term targets set in May: revenue of 30 to 32 billion by 2030, with AI making up 30% of revenue. Seat-based subscriptions are still growing in double digits, and the hybrid model adds consumption-based revenue as usage ramps. The comments respond to investor concern that AI could reduce headcount and weaken seat-based pricing, after Microsoft reportedly offered buyouts to 60,000 employees. Management said that when a seat is reduced, ServiceNow drives 4x the consumption revenue, and customers would cut seats only if AI delivers clearly greater value.
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